In accordance with the Consumer Protection Act (ZVPot-UPB2), ordered goods purchased under a distance contract (which also includes online purchases) can be returned without reason within the deadlines in accordance with Article 43 of the Consumer Protection Act. The notice period for withdrawal from the contract is thus 14 days from the receipt of the goods. The return of the product itself is thereafter expected no later than 14 days from the notification of withdrawal from the contract. Any unclaimed or rejected package that we send to the address specified in the order is also considered a withdrawal from the contract.
Please send a notice to firstname.lastname@example.org before returning a product. After receiving the message, we will contact you with further return instructions.
You must return the purchased goods undamaged, in the same quantity, without traces of use and with all the accompanying documentation, including the original invoice and the original packaging which must not be damaged.
The buyer may not use the goods unhindered until the withdrawal from the contract. The buyer may only inspect and test the items to the extent strictly necessary to establish the actual situation. Testing an item that deviates from the above is considered the actual use of the items, which means that the buyer thereby loses the right to withdraw from the contract and return the product. The consumer is liable for a reduction in the value of the goods if the reduction in value is the result of conduct which is not necessarily necessary to establish the nature, characteristics and functioning of the goods.
In the case mentioned in the above point, the seller reserves the right to determine the reduced value of the product for such products and to take the reduced value of the product into account when returning the purchase price, or to return the product to the buyer.
All potential costs of return or withdrawal from the contract are borne by the buyer. The buyer can request a refund when returning the ordered goods or withdrawing from the contract. The company returns the received payments to the consumer with the same means of payment as used by the consumer when paying for the order, unless you explicitly request the use of another means of payment and you do not incur any costs as a result.
All other objections, comments, requests and statements or praise can be sent to us at the e-mail address email@example.com
It is not possible to return the goods without filling in the online form. Redemption shipments will be rejected.
If the order is executed by a legal entity or a sole proprietor carrying out a gainful activity, regardless of its legal organizational form or ownership affiliation, it shall not be subject to the provisions of the preceding paragraphs. Requests for the return of goods in these cases will be considered by the seller individually, taking into account as much as possible all the reasons and circumstances and the possibilities provided by suppliers.
You can reclaim goods if the goods do not have the properties explicitly promised by the seller, if the seller sent the wrong products, in the wrong quantity, color, or if they in any other way deviate from your order.
The buyer can reclaim the goods within 8 days of purchase and request an immediate replacement, i.e. the same, faultless item, or within the statutory period and under the conditions for presenting a complaint due to a material defect.
In the event of a complaint, the buyer may, in accordance with legal restrictions, request the replacement of the item, its repair or a refund. In the latter case, the seller reserves the right to charge rent for the time the buyer used the goods according to the valid price list, but not more than the amount by which the market value of the item has decreased during use and due to use.
For product complaints, please send a message with a description of the complaint to firstname.lastname@example.org. After receiving the complaint, we will contact you with further instructions.
We do not accept any other way of complaint. Redemption shipments will be rejected.
Material defects are the following:
if the product does not have the properties necessary for its normal use or for trade;
if the product does not have the properties necessary for the special use for which the buyer bought it, but which was known to the seller or should have been known to the latter;
if the product does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered a product which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.
The suitability of goods for normal use shall be assessed in the light of normal goods of the same type and taking into account any seller’s statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The provisions of the law governing obligations shall apply to liability for factual and legal errors, unless otherwise provided by this law.
The consumer may exercise his rights arising from a material defect if he/she notifies the seller of the defect within two months of the day on which the defect was discovered. The seller is not liable for material defects in the goods that appear after two years have elapsed since the product was delivered.
For complaints about material defects, please send an email to email@example.com. After receiving the message, we will contact you with further instructions. We do not accept any other way of complaint. Redemption shipments will be rejected.